Dear C.S.S. Members and Colleagues:
You may find this book by Fred Lee of interest. He was a Disney World Character and also a President of a Hospital. Enclosed are some notes (click here) I adapted from his book about how we can do customer service better in our own practice. You may already do this and no doubt you may have excellent staff who represent your practice well.
Jon JP Warner, MD
Chief, MGH Shoulder Service
Boston Shoulder Institute
Founder, The Codman Shoulder Society