Customer Service in Shoulder Care: The Disney World Model
Dear C.S.S. Members and Colleagues:
You may find this book by Fred Lee of interest. He was a Disney World Character and also a President of a Hospital. Enclosed are some notes (click here) I adapted from his book about how we can do customer service better in our own practice. You may already do this and no doubt you may have excellent staff who represent your practice well.
Best Regards,
Jon JP Warner, MD
Chief, MGH Shoulder Service
Boston Shoulder Institute
Founder, The Codman Shoulder Society
Recent Posts
See AllDear Colleagues: Happy New Year. Here is a gift of light reading. Confucius said, “Study the past if you want to define the future.” Few of us consider history until we contemplate becoming part of it
Dear CSS Colleagues: Enclosed is an important message from Christian Gerber. He has helped create an award (The Meyer Award) that can only be equated to the “Nobel” for Orthopedics. This award honors
Dear CSS Colleagues: I am pleased to let you know of an additional resource for all interested in a more insightful approach to shoulder innovation. Prof. Fredrick (Rick) Matsen has agreed to allow us