Customer Service in Shoulder Care: The Disney World Model
Dear C.S.S. Members and Colleagues:
You may find this book by Fred Lee of interest. He was a Disney World Character and also a President of a Hospital. Enclosed are some notes (click here) I adapted from his book about how we can do customer service better in our own practice. You may already do this and no doubt you may have excellent staff who represent your practice well.
Best Regards,
Jon JP Warner, MD
Chief, MGH Shoulder Service
Boston Shoulder Institute
Founder, The Codman Shoulder Society
Recent Posts
See AllDear CSS Colleagues: I wanted to bring this to your attention if you missed it. We regularly debate the management of irreparable RCT and the strength of the literature is relatively weak in many circ
Dear CSS Colleagues: It is my pleasure to share with you some excerpts from a recent manuscript authored by Prof. Robert Kaplan at HBS and Bruce L Gwertz MD at Cedars-Sinai Medical Center. This is und
Dear CSS Colleagues: Enclosed is a nice article that makes the case for Machine Learning as a method to predict patient outcomes. None of this is surprising as Machine learning and AI affect everyday