Customer Service in Shoulder Care: The Disney World Model

Dear C.S.S. Members and Colleagues:


You may find this book by Fred Lee of interest. He was a Disney World Character and also a President of a Hospital. Enclosed are some notes I adapted from his book about how we can do customer service better in our own practice. You may already do this and no doubt you may have excellent staff who represent your practice well.


Best Regards,


Jon JP Warner, MD




Recent Posts

See All

"Things That Matter"

Dear Codman Shoulder Society, Recently, I have had the pleasure to present a lecture for the MacOrtho Leadership Series at McMaster University. I decided to present on "Things That Matter," a title th

Featured Posts
Recent Posts
Archive